FAQ

Q. Where are you located? 

A. Our studio is located in Hudsonville, but we happily serve the greater Grand Rapids area. Despite our studio location, we always go to our clients for their consultations. That’s because the best design decisions are made in their homes!

Q: Do I have to take off work in order to work with an interior decorator?

A. Nope! We offer evening and weekend appointments when necessary to be able to meet with all decision makers.

Q: How does Decorating Den Interiors work?

A. We are a full-service interior decorating company, providing everything from concept to installation. We bring innovative design solutions that will enhance your living space and make you love your home. Best of all, we execute all phases of the design process. From initial consultation to product selection, to final installation, we handle every detail. We are a true end-to-end decorating service.

For more information, please visit our how we work page to learn more about our process, what to expect, our consultations and budget.

Q: How can you offer free design services?

A. Decorating Den Interiors works with more than 150 manufacturers, providing fine furniture, area rugs and accessories, lighting, window and wall coverings, upholstery and custom bedding. We bring the world of home décor to you. We can offer free design services because of our ability to purchase items from our vendors at wholesale and sell at the manufacturer’s suggested retail, just like local furniture stores.

Q: What happens on my first appointment?

A. One thing we like to do when we meet a client for the first time is to take a quick tour of your home. This will give us a sense of the architecture, the layout of your home, your lifestyle, as well as future decorating plans. Then we will sit down with you and go through the portfolio together, so that you can see some of the work that we’ve done, and we can see what styles you’re most drawn to. We cover a lot of information on that first appointment, including design ideas, priorities, and budget ranges, along with viewing “Before and After’s” in our portfolio to help get a sense of your style. At the end of the appointment, we will list your priorities and discuss budget ranges. Now the fun begins!
Most initial consultations take about 1.5 hours.

Q: How do I determine a budget for my project?

A. Many people think that working with an interior decorator is expensive. However, it doesn’t have to be. When you work with Decorating Den Interiors our initial design consultation is always complimentary – this is where we help you figure out your desired style, project priorities, and comfortable budget range. Since we work with a wide variety of products and suppliers, we can help you determine a budget range that is comfortable for you based on your priorities. Once we’ve established your budget, you can relax and know that everything we show you will fit within the budget you chose for your project.

Q: Is there a minimum or maximum project size?

A. We work on projects of all sizes! We believe no job is too big or too small. From a simple entryway to a whole house redesign, every job and customer is important to us!

Q: Will you work with my existing pieces/furnishings that are in the room?

A. Yes! Understanding what pieces will be staying in the space is part of establishing the scope of work for the project. We want to ensure that your space is a unique reflection of YOU and contains all the furnishings that are most meaningful to you.

Q: Do you shop with me in other stores?

A. It is not our standard practice. When you purchase from us, we provide the highest level of quality and service, and we stand behind the products we sell.

Q: What’s the timeframe to get everything in?

A. Each product category has usual and customary lead-times for delivery. Once the scope of the project is determined, we can better determine a concise timeframe. Typically, you can expect to receive your furniture within 8 – 12 weeks from the time of contract.

Q: Is it returnable?

A. In the rare occasion that a product is not met with satisfaction, defective items will be replaced at no cost to you, while exchanges may be possible with restocking fees. Custom products are not returnable.

Q: Can I get a plan and shop retail?

A. If you have a specific project in mind or just looking for some ideas, we can create a custom design package for you! Our hourly consultation fee is $150/hour.

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