Frequently Asked Questions

Q: Where are you located? 

A: We come to you! Proudly serving the greater Grand Rapids area and the lakeshore, we believe the best design decisions happen right in the comfort of your home.

Q: Do I have to take off work to work with an interior decorator?

A: Nope! We offer evening and weekend appointments as needed to accommodate meetings with all decision-makers.

Q: How does Katelynn Scott Interiors work?

A: We’re a full-service interior decorating company that handles everything from concept to installation. We bring fresh, innovative design solutions that will transform your space and make you fall in love with your home all over again. The best part? We take care of every step of the process. From initial consultation to product selection to final installation, we handle every detail. We are a true end-to-end decorating service.

For more information, please visit our how we work page.

Q: What happens on my first appointment?

A: When we meet for the first time, we love to start with a quick walk-through of your home. It helps us get a feel for the architecture, layout, and how you live in your space, as well as any future plans you might have in mind.

During that initial visit, we’ll cover a wide range of topics: your goals, design ideas, top priorities, and budget ranges. By the end, we’ll outline your priorities and discuss next steps—this is where the real fun begins!

Most first consultations last about 90 minutes.

Q: How do I determine a budget for my project?

A: Many people think working with an interior decorator is expensive, but it doesn’t have to be! At Katelynn Scott, we help you define your style, establish project priorities, and determine a budget that works for you. With access to a wide range of products and suppliers, we can help you find options that align with your priorities and budget. Once we’ve set your budget, you can sit back and relax, knowing everything we present will be within the range you’ve chosen.

Q: Is there a minimum or maximum project size?

A: We work on projects of all sizes! We believe no job is too big or too small. From a simple entryway to a whole-house redesign, every job and client is important to us.

Q: Will you work with my existing pieces and furnishings that are in the room?

A: Yes! Understanding which pieces will remain in the space is part of establishing the scope of work for the project. We want to ensure that your space is a unique reflection of YOU and contains all the furnishings that are most meaningful to you.

Q: Do you shop with me in other stores?

A: It is not our standard practice. When you purchase from us, we provide the highest level of quality and service, and we stand behind the products we sell.

Q: What’s the timeframe to get everything in?

A: Each product category has usual and customary lead times for delivery. Once the scope of the project is determined, we can better determine a concise timeframe. Typically, you can expect to receive your furniture within 8–12 weeks from the date of the contract.

Q: Is it returnable?

A: On the rare occasion that a product is not met with satisfaction, defective items will be replaced at no cost to you. Exchanges may be possible, but restocking fees may apply. Custom products are not returnable.

Q: Can I get a plan and shop retail?

A: Our designs are crafted using our trusted suppliers; therefore, they are not intended for DIY projects. What sets us apart is our expertise—we save our clients time and money by delivering well-designed spaces that are both functional and beautiful. While our focus is on providing a complete service, we can occasionally make exceptions. If you’d like, we can create a design plan for you to shop at retail stores on your own. We charge hourly for creating furniture plans, moodboards,  and 3D renderings of your rooms.